Terms & Conditions
The Client: The recipient of the service or product and name listed on the booking form/receipt.
Makeup Artist: Harmony Locke
The Agreement: The contract that exists between the client and the makeup artist for the agreed fee
The fee: The amount payable by the client to the makeup artist for the services listed above
The event: Relates in principle to the date whereby the event (i.e. the wedding/Live Roleplay event) takes place
The party: Additional members of the booking group
Bookings directly effected by COVID-19, are fully transferrable to a rescheduled date of booking, subject to availability, with no additional fees charged. In accordance with COVID-19 restrictions & regulations the makeup artist will be taking additional measures to ensure extra protection for both herself & clients.
2. Securing the booking of an event
Bookings can be secured via the website booking form, email, social media or text. This confirms the agreement and secures the makeup artist’s availability for the Event. The booking of the event is only reserved once the client has paid a 50% deposit of the agreed price to the makeup artist.
This 50% deposit provisionally holds the event date and will be deducted from the final balance. Deposit is non-refundable if booking is cancelled within 24 hours of the agreed time.
Payments for can be made via cash, Paypal and Bank Transfer
In the case of Services, upon agreement of the Services required, a deposit of 50% of the agreed total price must be made by the client via cash, Paypal or Bank Transfer
The remainder of the agreed fees must be paid on the day of the event in Cash or via Paypal or Bank Transfer no less than 24 hours before the event.
Failure to pay the fee within the stated time can result in the event being cancelled by the Makeup Artist.
In the case of products price will be paid in full upon purchase.
4. Returns & Refunds (Products)
In the case of products, returns can only be made if the product is unused and still in its sealed package within 28 days of purchase. On receipt of fully sealed product, an exchange can be made, or a refund will be issued in full dependant on the request of the customer.
I will not accept return of products which have been opened or used. If product that has been returned has been opened or tampered with, it is non-returnable or refundable.
A refund can take an estimated 7 working days to be processed and a further 3 working days to clear banking systems. If you have requested a refund on an order, please allow this time scale to pass (after receiving the refund confirmation email) before contacting us to confirm the refunds status.
Each product order on this website has it's postage and packaging calculated Individually, depending on the total cost of your order.
We offer the following Delivery Services:
Royal Mail First Class Recorded Delivery 24 - 72 Hours - tracked on signature
In the event that an order is returned we will do our utmost to contact the client however if we are unable to contact the client, we will keep the order for 3 months to give the client time to contact us, then it will be treated as a cancelled order and forfeit the payment as a deposit, and the order will be returned to stock.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. The business is not responsible for delays due to customs.
6. Responsibility of the client (Services)
The client shall inform the makeup artist of any issues that may affect the use of any equipment or products. This includes but is not limited to sensitivities, allergies and medical conditions. The makeup artist cannot be held liable for any losses or damage that is incurred due to the client’s failure to inform the artist of any known condition.
The makeup artist reserves the right to refuse service to the client or members of the party for, but not limited to, abusive and threatening behaviour.
7. Cancellations / Amendments
The client can cancel the event any time up to 14 days before the event by informing the makeup artist in writing via email.
Any cancellations made after this time will be subject to a 50% charge.
The client can cancel a booking at any point, however a booking cancelled with less than 24 hours notice will be charged for at the agreed rate.
Cancellations by the makeup artist due to circumstances including, but not limited to, problems rendering the performance of their obligations and where no other suitable alternative can be given will result in a refund to the client.
If the booking is directly affected by circumstances beyond the control of the makeup artist every possible endeavour to rectify such situations will be made. There may be circumstances beyond control where an illness, delay or otherwise may cause the makeup artist to be unavailable, sometimes at short notice. In such a case the makeup artist will inform the client at the earliest convenience and endeavour to make favourable alternative arrangements if possible and required. The makeup artist reserves the right to offer the client compensation in the event that they are not able to honour the agreement.
Changes to event dates must be made by contacting the makeup artist via email and are subject to availability.
The client agrees that the makeup artist may use any photography for publicity purposes which include but are not limited to the makeup artist’s website and social media pages. Any objections should be made in writing to Hemlockefx@larpgems.com
9. Travel and Accommodation
In the case of Services taking place, the client will cover any necessary travel & expenses of the makeup artist as agreed at time of booking.
Charges will be applied for unsociable hours. Start times prior to 6.00am will incur a £50 charge.